Effective Date: Please refer to the latest update
This Payment & Shipping Policy applies to all orders, payment transactions, product delivery and logistics services generated through our website and related service channels. By placing an order, completing payment and accepting our delivery services, you fully acknowledge, understand and agree to abide by all the terms stipulated in this policy. If you do not accept any part of the following terms, please do not place any orders or use our logistics and distribution services.
1. Payment Instructions
We support multiple formal and compliant payment methods for product procurement and service fees. All payment channels are officially certified and comply with domestic and international fund settlement specifications. Users shall complete payment in accordance with the actual order amount and official payment guidelines. All payable fees include product value, service handling fees, logistics and cold chain transportation fees, and other incidental expenses specified in the order. Once the payment is successfully completed, it cannot be arbitrarily revoked or refunded without legitimate reasons. We strictly abide by financial compliance requirements and will not charge any hidden fees or arbitrary charges.
2. Payment Rules & Order Validation
After submitting an order, users shall complete the payment within the specified valid period. If the payment is overdue, the system will automatically invalidate the order to avoid inventory occupation and resource waste. After the payment is verified and confirmed by our official system, the order will be officially effective and enter the processing, warehousing and delivery process. Users shall ensure that the payment account information is true, valid and consistent with the order information. We reserve the right to verify user payment qualifications and reject abnormal orders such as malicious orders, repeated payments and false transactions.
3. Shipping & Delivery Scope
We provide standardized logistics distribution services covering domestic conventional delivery and professional cold chain shipping for special pharmaceutical products. Conventional general goods adopt standard logistics distribution modes, while temperature-sensitive products such as biologics, vaccines and special medicines adopt exclusive medical cold chain transportation solutions. We support delivery to most regions within the country. For remote areas, special geographical locations or regions with special logistics restrictions, we will adjust the delivery scheme according to actual situations and inform users in advance. All delivery services comply with pharmaceutical logistics supervision standards to ensure standardized and safe transportation of goods.
4. Shipping Cycle & Time Limit
After the order takes effect and the inventory is confirmed, conventional goods will be delivered within 1–3 working days, and cold chain special medicines will be delivered through priority dedicated lines to shorten the transportation cycle. The overall delivery time is affected by commodity attributes, destination distance, regional logistics policies and objective factors such as weather and traffic. We will arrange delivery as soon as possible according to the order sequence, but do not guarantee absolute fixed time delivery for special objective circumstances. For urgent orders, users can apply for expedited service, and we will prioritize resource scheduling for processing.
5. Cold Chain Shipping Specifications
For all temperature-sensitive pharmaceutical products, we implement whole-process cold chain closed-loop management. Professional medical-grade heat preservation equipment and phase-change temperature control materials are adopted to maintain stable transportation temperature. The whole process supports real-time temperature monitoring, automatic data recording and full-track traceability. The system will trigger early warnings for temperature abnormalities and start emergency protection measures immediately to ensure that the activity, efficacy and quality of biological medicines and special drugs are not affected during transportation.
6. Order Modification & Cancellation Rules
Before the goods are out of warehouse, users can apply for order information modification or order cancellation through official channels. Once the goods are packed and shipped, the order cannot be modified or cancelled arbitrarily. For customized cold chain packaging and dispatched logistics orders that have incurred actual costs, if the user applies for cancellation for personal reasons, the corresponding logistics loss and packaging cost will be deducted reasonably. We reserve the right to review and approve all order modification and cancellation applications.
7. Abnormal Delivery & After-sales Processing
If users encounter abnormal situations such as delayed delivery, damaged packaging, lost goods and incorrect goods receipt, they can submit after-sales applications with valid vouchers in a timely manner. We will verify the situation within the working time limit and provide solutions such as re-delivery, replacement and compensation according to the actual situation. For quality problems caused by non-standard transportation on our side, we will bear the corresponding service responsibilities; for losses caused by user-provided wrong receiving information or personal reasons, we will not bear the liability.
8. Service Update & Revision
We reserve the right to revise, update and adjust the payment methods, shipping standards, delivery rules and related contents of this policy according to business development, policy changes and service optimization needs. The revised terms will be published on the official website and take effect immediately. Users’ continued use of our payment and shipping services after the update constitutes recognition and acceptance of the revised terms.
9. Contact & Support
If you have any questions about payment methods, order settlement, shipping standards, cold chain transportation, delivery time and after-sales exceptions, please contact our official customer service team through the contact channel published on the website. We will provide professional one-on-one service response and problem solving.
